Last week, I had the opportunity to sit down with Karin Hurt, CEO of Let’s Grow Leaders, for an informative discussion on her new book Powerful Phrases for Dealing with Workplace Conflict. Workplace conflict is inevitable, but it doesn’t have to be destructive. In fact, when approached the right way, it can be a catalyst for deeper collaboration and better outcomes. Here are our top three takeaways from the session:
- Explore the Four Dimensions of Productive Conflict: Karin highlighted four essential dimensions that can help us navigate conflict better: connection, curiosity, clarity, and commitment. Building genuine connections creates trust and openness. Curiosity allows for understanding different perspectives. Clarity ensures everyone is aligned on goals, and commitment guarantees accountability. Karin shared some of her favourite ‘GOATS’ (greatest of all time powerful phrases) to use in each dimension in order to resolve conflict but also foster stronger, more collaborative relationships. Check out her book for the more GOATS.
- Every Yes Means a No: Every time you say yes to something, you’re saying no to something else. It’s essential to recognize the impact of your commitments. If you’re asked to take on more work, communicate how it might affect your existing priorities. For example, you could say, “I’d love to help with this, but here’s what I’m currently working on. What should take priority?” This approach helps ensure that both you and your manager are on the same page and prevents overcommitting yourself.
- Don’t be a Spotlight Stealer: A lack of recognition is one of the most common sources of workplace conflict especially with bosses who inadvertently steal the limelight and credit for their team’s ideas. Karin emphasized the importance of giving credit where it’s due. Even a simple “Thank you” can make a world of difference in making people feel valued. By acknowledging others’ contributions, you help to create an environment where team members feel appreciated, reducing the likelihood of unnecessary tension.
This was a terrific conversation packed with actionable ideas. Watch the full replay here. One of Karin’s closing thoughts was simple but profound: “Have the conversation.” Conflict often lingers because we avoid addressing it directly, but engaging in a candid discussion can bring immediate relief. Whether it’s addressing misaligned expectations or clearing up misunderstandings, initiating these conversations can help to resolve issues before they escalate.
Download Karin’s tip sheet packed with strategies here, and connect with her on LinkedIn here.
Struggling with workplace conflict or looking to improve team collaboration? Reach out to us to learn how our coaches can help you and your team navigate challenges and achieve success.
Also, don’t miss our next webinar on October 17th from 9 a.m. to 10 a.m. We’ll be discussing “How to Avoid Career Pitfalls: Beliefs, Behaviours and Biases, oh my!” with our special guest Drew Rand, Senior Consultant with Management Research Group. We’ll be exploring how we can unintentionally derail our careers and some of the biggest blind spots to avoid. You won’t want to miss this one as year-end reviews come up. Sign up now to secure your spot!
